An AI answering service for home services that answers every call, day and night
For HVAC, plumbing, electrical and roofing. CoverDial picks up when you're on a job or after hours, finds out what's wrong, and flags the emergencies.
From $299 a month. See pricing.
- CoverDialThanks for calling Ridge Line Plumbing. I'm an AI assistant, and this call is recorded. How can I help?
- CallerHi, water's coming through my kitchen ceiling.
- CoverDialI'm sorry, that sounds stressful. Is anyone hurt, or is there any electrical risk near the water?
- CallerNo, just a mess. I think it's the bathroom upstairs.
- CoverDialOkay. Can I get your name and the address?
- CallerDana Ruiz, 18 Elm Street.
- CoverDialThanks, Dana. Is the number you're calling from the best one to reach you?
- CallerYes, it is.
- CoverDialI'll pass this on as urgent right away. Is there anything else?
Subject
Urgent call from Dana Ruiz: Emergency repair
- Caller
- Dana Ruiz
- Company
- (not given)
- Call back on
- (417) 555-0142 (the number they called from)
- About
- Emergency repair
- Location
- Main office
- Language
- English
What they need: Water is coming through the kitchen ceiling at 18 Elm Street, probably from the bathroom upstairs. Nobody is hurt and there's no electrical risk.
Next step: Call Dana back tonight.
Urgent goes in the subject line.
Calls we handle for home services
Emergencies
no heat, no cooling, a burst pipe, no power, a roof leaking in a storm.
New jobs and estimates
what they need, where, and when suits them.
Existing customers
"Are you still coming today?" Message taken, flagged to the office.
Warranty and follow-up questions.
Suppliers and vendors
a message, not an interruption.
Spam and robocalls
ended politely, and they don't use your minutes.
A call, start to finish
9:40pm, a Tuesday. The whole conversation, and the email you'd get.
- CoverDialThanks for calling Ridge Line Plumbing. I'm an AI assistant, and this call is recorded. How can I help?
- CallerHi, water's coming through my kitchen ceiling.
- CoverDialI'm sorry, that sounds stressful. Is anyone hurt, or is there any electrical risk near the water?
- CallerNo, just a mess. I think it's the bathroom upstairs.
- CoverDialOkay. Can I get your name and the address?
- CallerDana Ruiz, 18 Elm Street.
- CoverDialThanks, Dana. Is the number you're calling from the best one to reach you?
- CallerYes, it is.
- CoverDialI'll pass this on as urgent right away. Is there anything else?
Subject
Urgent call from Dana Ruiz: Emergency repair
- Caller
- Dana Ruiz
- Company
- (not given)
- Call back on
- (417) 555-0142 (the number they called from)
- About
- Emergency repair
- Location
- Main office
- Language
- English
What they need: Water is coming through the kitchen ceiling at 18 Elm Street, probably from the bathroom upstairs. Nobody is hurt and there's no electrical risk.
Next step: Call Dana back tonight.
Urgent goes in the subject line.
An example. The business, caller and number are made up (555-01xx is a fictional range).
What counts as urgent
You choose. Most businesses like yours pick:
- No heat in winter
- Water actively leaking
- No power
- An active roof leak
Urgent calls are marked Urgent in the email's subject line, and are texted to you once your texting registration is approved. On Professional, callers can be put through to you during your hours.
If a caller mentions a gas smell, sparks, fire or someone hurt, it tells them to hang up and call 911 before anything else.
What it won't do for home services
- It won't quote prices or promise arrival times unless you tell it what to say.
- It won't try to diagnose the problem.
- It won't take card numbers over the phone.
Which package fits
Our recommendation, and why.
Professional, $649 a month
Urgent calls can come straight to you during your hours, and you can choose several people to get messages.
Questions
Can it tell an emergency from a routine call?
It asks, and it uses the urgent categories you choose. Urgent calls are marked Urgent in the email's subject line.
Will it book jobs on my calendar?
Not yet: booking jobs on your calendar is coming soon. Today it takes the details and the times that suit the caller, and you call back to confirm.
What happens if the office is already on a call?
If your line forwards busy or unanswered calls to CoverDial, the next caller gets a friendly answer instead of your voicemail. We help you set up that forwarding.
Also built for: AI receptionist for insurance agencies and AI receptionist for IT companies. How setup works.
Every call answered, set up for you.
Reserve your spot, and we'll build a receptionist that knows home services.