An AI receptionist for IT companies that answers every call, day and night
"The server's down." "I clicked a link." CoverDial takes the details, flags the urgent ones and never asks for a password.
From $299 a month. See pricing.
- CoverDialThanks for calling Northgate IT. I'm an AI assistant, and this call is recorded. How can I help?
- CallerNobody in our office can log in. Everything's just spinning.
- CoverDialI'll flag this as urgent for the team. Which company are you with, and how many people are affected?
- CallerBrightwell Insurance, all twelve of us.
- CoverDialThank you. Who am I speaking with, and what's the best number for the next hour? Please don't share any passwords with me.
- CallerJordan Lee, 417-555-0174.
- CoverDialThanks, Jordan. I've marked this urgent. Is there anything else?
Subject
Urgent call from Jordan Lee (Brightwell Insurance): Outage
- Caller
- Jordan Lee
- Company
- Brightwell Insurance
- Call back on
- (417) 555-0174
- About
- Outage
- Location
- Main office
- Language
- English
What they need: Nobody in the office can log in; all twelve of them are affected.
Next step: Call back as soon as you're in.
No passwords asked for.
Calls we handle for IT companies
Outages
who, what's down, and how many people are affected.
Security scares
what happened, and when.
New client enquiries
size of the office and what they need.
Existing clients' requests, passed to your ticket queue by email.
Vendors
a message, not an interruption.
A call, start to finish
6:02am, a Wednesday. The whole conversation, and the email you'd get.
- CoverDialThanks for calling Northgate IT. I'm an AI assistant, and this call is recorded. How can I help?
- CallerNobody in our office can log in. Everything's just spinning.
- CoverDialI'll flag this as urgent for the team. Which company are you with, and how many people are affected?
- CallerBrightwell Insurance, all twelve of us.
- CoverDialThank you. Who am I speaking with, and what's the best number for the next hour? Please don't share any passwords with me.
- CallerJordan Lee, 417-555-0174.
- CoverDialThanks, Jordan. I've marked this urgent. Is there anything else?
Subject
Urgent call from Jordan Lee (Brightwell Insurance): Outage
- Caller
- Jordan Lee
- Company
- Brightwell Insurance
- Call back on
- (417) 555-0174
- About
- Outage
- Location
- Main office
- Language
- English
What they need: Nobody in the office can log in; all twelve of them are affected.
Next step: Call back as soon as you're in.
No passwords asked for.
An example. The business, caller and number are made up (555-01xx is a fictional range).
What counts as urgent
You choose. Most businesses like yours pick:
- An outage
- A possible security incident
- Anything else you choose
Urgent calls are marked Urgent in the email's subject line, and are texted to you once your texting registration is approved. On Professional, callers can be put through to you during your hours.
What it won't do for IT companies
- It's set up never to ask for or accept passwords or MFA codes.
- It never reads out your technicians' numbers.
- It won't promise a response time unless you tell it what to say.
Partnering with us
IT companies can also refer their clients to CoverDial. Ask us about partnering when you talk to us.
Which package fits
Our recommendation, and why.
Professional, $649 a month
Urgent calls can reach your tech during office hours, and messages can go to several people.
Questions
Can it open a ticket in my PSA?
Not directly yet; hand-off to your software is coming with Premium. Today, send its summaries to your ticket queue's email address.
Will it ask callers for passwords?
No. It's set up never to ask for or accept passwords or MFA codes, and to tell callers not to share them.
Can it put an outage through to me?
On Professional and up, during your office hours, if the caller wants to be put through. You hear a short briefing first.
Also built for: AI answering service for home services and AI receptionist for accounting firms. How setup works.
Every call answered, set up for you.
Reserve your spot, and we'll build a receptionist that knows IT companies.